The player from Brazil has not gained her withdrawal. The participant later verified which the withdrawal was processed properly, for that reason we marked this complaint as fixed.

Casinos with a Underneath normal Security Index generally have an unfavorable ratio of their selection of tourists to related complaints submitted by gamers. It ensures that this On line casino has likely handled some gamers unfairly previously. Submitted: 20 Feb 2024

In regards to bonuses, we reserve the correct to permit / refuse players to employ our promotions or bonuses, at our own discretion. Naturally, this doesn't stop you from playing with your own personal resources.

The On line casino had acknowledged a hold off in processing the withdrawal due to challenges Along with the participant's deposit method and KYC verification. After a series of exchanges, the casino had verified which the participant's withdrawal of a thousand ZAR was correctly compensated. The participant had confirmed receipt of his winnings and had expressed gratitude for our aid in resolving The problem.

The casino experienced offered proof of transactions, which advised which the participant's deposits had been used to Perform. The player disputed this, saying she hadn't performed something. We experienced encouraged the player to contact eCOGRA or maybe the Malta Gaming Authority for further support, as the proof furnished by the casino did not assistance the participant's declare. The complaint was subsequently rejected.

A participant from Serbia received absolutely free spins, gained dollars, and accomplished the required wager to withdraw. An initial withdrawal of 483eur was pointed out, however the account was then blocked on account of alleged breaching in the bonus stipulations.

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Casinos by using a Beneath average Basic safety Index typically have an unfavorable ratio in their amount of tourists to related problems submitted by players. It ensures that this On line casino has most likely taken care of some players unfairly before. Submitted: 23 May perhaps 2023

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